SHIPPING

We send everything with Hermes tracked and will send you a tracking number as soon as we send it to you. All our products are hand made so it may take between 5 - 7 days to post your order.

 

Under 1kg £2.85

1 to 2kg     £4.05

2 to 10kg   £6.49

10 to 15kg £8.98

You can track your parcel here

RETURNS

We hope that you are delighted with every order, but if you experience a problem with an order received, please contact us within 7 days of receipt. 

Refunds will only be issued for defective products. These will need to be returned to ourselves and undergo testing. We do not offer refunds or exchanges if something is not to your taste. If there are items missing from your order, please contact us.

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frequently aske questions

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SAFETY

Where applicable, products may state they have recommended safety information, the following list should be read, understood and applied when using our products.

  • Never leave burners unattended.

  • Burners get very hot and remain hot for a length of time after usage.

  • Trim the wick of your tea-light before placing in your burner. (Some products sold here may have their wicks already trimmed).

  • Keep burners away from flammable objects.

  • Keep burners, melts and other wax related products out of reach of children and pets.

  • Do not consume any burner, melt or other wax related product

  • Never add water to your burner, wax or wax related product.

  • Only use non-scented tea-lights in burners.

  • Never leave a burner on for a period of more than four hours.
     

By purchasing from our store you accept that you have read and understood the relevant safety information enclosed on this page. 

If you are ever unsure, please contact us for clarification. 

More candle safety instructions can be found here